RETURN & EXCHANGE POLICY
YOU HAVE “2 DAYS” FROM THE DATE OF DELIVERY TO CLAIM FOR THE RETURN OR EXCHANGE
“Suggested” (POLICY APPLY FOR SHOES ONLY “NOT APPLIED ON SENSITIVE PRODUCT SUCH AS WATCH, EARBUDS”) On delivery, you can open the parcel for your satisfaction check by yourself then pay and if it will not hit your satisfaction then return it on the spot. We are working with Trax Logistics and we have a contract with a courier logistics that our customers will open the parcel at delivery time for their satisfaction. Safe and secure online shopping experience. (POLICY APPLY FOR SHOES ONLY “NOT APPLIED ON SENSITIVE PRODUCT SUCH AS WATCH, EARBUDS”)
If you received the parcel then don’t worry follow these below policy for return.
- The product must be unused, in the original packaging.
- Return only valid in case if you received defected/faulty product, but “Change of Mind” can’t be return and if we do refund on “Change of Mind” then 10% amount will be detected from the shoe price. You can ask for return and claimed within 2 days.
- No Return, No Exchange, and No “First Check Then Pay” on DISCOUNTED / SALE items.
- The procedure of return is very simple, send us back that product to our address through any courier logistics (Pakistan Post, M&P, Leopard, or TCS), after receiving the product our customer service department will contact you for your Bank Account details or Easypaisa details. For our address details drop a message on our Instagram page @theoctopus.pk
- Return can’t be accepted in this scenario, Suppose, (Change of Mood, and if you ordered shoe in Euro 42 size and you received the Euro 42 size, but it’s not fitting well on your feet, so it’s a mistake from your side because we already mentioned the size chart and size guide with all our product’s details, but you can change the size for that just follow our exchange policy)
- Consider our all sizes in EURO, we attached the size chart and size guide with each product’s details with named “SIZE CHART”, first check your size before asking for size exchange or before placing an order.
- The exchange will be processed in 7 days.
- In size exchange delivery charges Rs.200/- will apply.
- The customer will bear the delivery charges as well while sending us back to us.
- If you received the product and product has defected, so NO CHARGES will apply, you can get a refund or you can exchange the other product as well.
- For size exchange, you just have to send us back to our address through any courier (Pakistan Post, M&P, Leopard, or TCS) delivery charges will be bear by the customer. After receiving the product we will send you back your required size. For address details just drop a message on our Instagram page @theoctopus.pk